• Delivery

    Unless there are exceptional circumstances all deliveries will be dispatched within 2 working days to the delivery address you specify during the checkout process.


    Our standard shipping costs are shown below. Please contact us for a delivery quote for express delivery or delivery of framed items within the UK.

     

    UK - £15

    Europe - £20

    Rest of World - £30

     

    We will use reasonable endeavours to deliver your goods within 2 working days in the UK and within 2 weeks for deliveries outside the UK; however, we do not guarantee delivery by this date.


    Where the goods are supplied for export from the EU, you will be responsible for complying with all applicable laws and regulations governing the importation of the goods into the country of destination and for the payment of any import duties or taxes which are levied on them. Check with your local tax authority for more details. Import taxes are collected by the shipping company at the time the package clears customs. We are not involved in any way in calculating or collecting import taxes. 

     

    You will become the owner of the goods you ordered and responsible for risk of loss or damage to them once they have been delivered to you.

  • Returns and Refunds

    Your order should arrive in perfect condition, and we hope that you will be delighted with your acquisition. However, in the unlikely event that there is an issue with your order, please let us know as soon as possible and we will resolve the issue as soon as we can.

     

    Buyers may return goods for any reason within 14 days of receipt for a full refund of the purchase price. You must inform us of your decision to return the goods within the cancellation period of 14 days from receipt. Please make sure that the goods are not damaged while in your possession and are returned in the condition they were received, fully insured and in the original packaging to Rock Paper Film, 44 Manor Road, Walton on Thames, Surrey, KT12 2PF. You will be responsible for the cost of returning the goods. We will provide a full refund of your purchase price using your original payment method within 48 hours of satisfactory receipt of the returned goods. 

     

    If the value of the goods returned by you is diminished by any amount as a result of the handling of those products by you beyond what is necessary to establish the nature, characteristics and functioning of the products, we may recover that amount from you by deducting it from any refund due to you.
     

    If your order has been damaged in shipment, please send us digital photographs of the damage to the packaging and contents as soon as possible. Items should be returned with the faulty packaging for a full refund.

     

    Custom frames which we have made to your measurements and specifications cannot be returned for a refund unless they have been incorrectly supplied. 

     

    Our cancellation and refund returns policy has been set in accordance with The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

     

    If you are dissatisfied by our service for any reason and we have been unable to resolve your issue, you have the option of submitting your complaint via the EU's Online Dispute Resolution (ODR) platform managed by the European Commission.